i just got #datascrewed. My freaking bill was RM500 for a stupid access of 200MB. This is freaking scary wei, well i guess if they put it in the fine print i cant say much about it. but it just doesnt make much sense to me that this kind of thing doesnt see more people complaining and something done to help people from getting stuck in this trap. When asked their rep mentioned there was pretty much no way of monitoring my usage other than getting my bill (incidentally this means that my phone will get barred before hand)
1- this is silly as im sure plenty of people exceed all the time. there should be some sort of warning that this going to happen, send me an sms or an email for crying out loud. at least when i exceed i wont feel like bashing some corporate douche bag into the ground for taking advantage of the fine print to screw me.
2- rather than an app to get tickets to movies (which i hvnt had much luck using btw) why not create an app that can monitor your usage, and by that i mean everything even when you tether.
3- i think the data charges are ridiculous.. anyone know how much it costs in other countries? id like to be able to compare.
4- guess how easy it would be to chalk up this RM 250 additional charge :
>RM 0.0005 per 1kbp.
>Which means unless my math is off 50MB will cost you RM 250 and anything above and beyond that is not chargeable.
5- why bother with an ivalue plan if you want me to get a RM99 data plan in the first place. and anything exceeding 3Gigs (which my misguided maxis fellows should be in addition to my allocated 1Gig, not 3Gig's just because its the way it is) which gets throttled when i exceed 3Gigs.
What I'm quickly understanding is your choices are really as follows :
1. exceed by anything more than 50MB and get penalized RM250.
2. pay additional RM99 and don't worry about getting penalized. but stand to get throttled
Which at the end of the day is i guess their business la. not really the main point im ranting here. Bottom line. as a customer i hope... no EXPECT my service provider to be straight with me from the get go. Not hide behind some confusing bloody garble to get more profits. I want you to suck it up and really help your customers - be someone they can trust, not someone they have to carefully scrutinize and worry they are going to get cheated.
Cause you know what maxis : pulling a stunt like this wont earn you browny points.
Get a clue : thats why the fellers in digi were able to angle to wrestle the status of sole provider of iphones away from you. *i dont use digi btw ... are they any better? i think even without knowing a lot of people will just choose then because they have been boinked by the guys in green.
So ball's in your court MAXIS. I'm calling you out to make things better. show me that i made the right choice in selecting to use you guys.
why RM6000? just so you can show off that you are giving me a rebate with a celling of RM250? this just hurts my intelligence
I cant help feel that ive just been suckered into this. Thanks for telling me after the fact, cause this is what i really wanted. to pay an additional RM250